Buyers Frequently Asked Questions
Take a look at our Frequently Asked Questions, you may find the answer you need right away.
On this page we aim to provide you with a set of the most frequently asked questions by our customers and potential customers
- How can I buy from you?
- Which currencies do you accept?
- When is my payment due?
- Is your payment process secure?
- Is there a penalty if I don't make my payment on time?
- How do I pay?
- When do I submit shipping information?
- My Best Offer was Declined, what do I do?
- My Best Offer was Submitted, what do I do?
- How can I make a claim?
- Do you have an After Sales Policy?
How can I buy from you?
Step 1: Register as a buyer. Click here to register on our website. For your security you will be asked to verify your email address. Normally you will receive a response confirming buyers account activation within 24 to 72 business hours.
Step 2: Find Stock - Browse our site using a basic keyword search from the green search bar on every page, or clicking on Advanced Search underneath the search bar for multiple criteria. To be notified automatically when items of interest to you are added to our site, add your keyword alerts in the My Account area.
Step 3: Make an Offer - Once you have a valid approved account, you can Make Best Offers on any LOT by entering a bid in the 'Make your Offer' fields on a LOT details page.
Step 4: Make Payment - We will work out the cost of shipping and VAT and send you a proforma invoice with our payment details on. We accept payment by bank transfer only.
Step 5: Receive Goods - Goods are normally shipped within 6 business days of receipt of payment.
Step 6: Manage Your Account - Visit your 'My Account' section to view your orders, change your profile, receive Newsletter and more...
Which currencies do you accept?
Currently we accept payment in English Pounds only.
When is my payment due?
Payment is due 3 working days after receipt of the final invoice. This payment includes the full amount of the offer made plus VAT and shipping costs. If payment is not received within 3 working days, a cancellation fee will be charged.
Is your payment process secure?
Yes it is. We deal with large sums of money, so we only accept payment by bank transfer. No credit card information is held on our server.
Is there a penalty if I don't make my payment on time?
Late payments incur a cancellation fee. This is 15% of the LOT price or £200, whichever is greater. If we do not receive the funds or payment within the specified time frame, your transaction will be aborted and your account may be suspended.
How do I pay?
If your offer is accepted you will receive a proforma invoice giving you shipping costs and VAT. The LOT is payable by bank transfer only. The details of the bank transfer are on the invoice and will include: the name of our bank, the account number, and the transaction information needed to perform a wire transfer.
Be sure to print out this email and bring it with you to your bank. Go to a branch office of your bank. Most banks require you to set up bank transfers by going into your local branch office as a fraud protection measure. Be prepared with the following on hand: Picture ID. Name of bank transferring funds to. Account number transferring funds to. Transaction Number for the Auction ABA Routing number of account transferring funds to.
Or print the Wire Authorization form. Speak with a bank representative to set up wire transfer. Make all transfers prior to 2pm for processing to occur the same business day.
We will send you an email notification once the bank has processed your payment and your order is ready to ship. In the meantime, you can check the status of your transaction online by going to the My account section of sales.cycleon-recare.com.
When do I submit shipping information?
When you Buy a LOT directly, you need to submit shipping information so we can calculate the shipping costs for your invoice. When you Make an offer on a LOT we confirm the shipping details with you once your offer has been accepted.
My Best Offer was Declined, what do I do?
If your Best Offer is under our Minimum Accepted Price (our best discount we can offer), you will automatically receive a message in your browser telling you to try again. You can then continue submitting Best Offers for the same Lot of your interest.
My Best Offer was Submitted, what do I do?
If your Best Offer is above the Minimum Price, it will be automatically accepted by our system and taken into consideration by our Sales Team. You will be notified via email if your offer is successful and you have won the order.
You can also keep track of all Your Best Offers and their status by accessing at all times the ‘My Offers’ section of your Cycleon-Recare account.
How can I make a claim?
If you require to make an after sales claim due to a fault or non-conformity with your order then please Download our claim form (New-Cycleon-Recare-Claim-Form.xlsx 109KB)
You can read the full details of our after sales policy by clicking here.
Do you have an After Sales Policy?
Our full up to date after sales policy can be read by clicking here.